Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at info@twogiraffes.ca.

  • Refunds:
    • In store: 
      • Any REGULAR PRICED merchandise can be returned for refund within 7 days from purchase date and for exchange or store credit within 14 days from purchase. Items must be unworn/unwashed, with all tags attached, & footwear in the original box with all packaging
      • Any REDUCED PRICE(SALE) merchandise is exchangeable or eligible for store credit for 14 days after purchase. Items must be unworn/unwashed, with all tags attached, & footwear in the original box with all packaging
      • Any CLEARANCED PRICED merchandise, marked on your receipt as FINAL SALE are final.  
      • Gift Cards cannot be returned. Gift Cards do not expire
      • Keep your Receipt: All refunds, exchanges, and defective warranty claims will require proof of purchase in the form of your original receipt.
    • Local Pickup
      • If you selected local pickup, you will have 14 days from the date of purchase to exchange your items, or return for refund.
    • Online:
      • Eligible items that are unworn/unwashed, with all tags attached, & footwear in the original box with all packaging, may be returned back to us for refund or store credit within 14 days of the day they were delivered to you. 
      • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
      • $15 restocking fee is charged when any items are returned from an order that was shipped for free.
      • Any shipping charges paid at checkout will not be refunded.
      •  Please note, you will be responsible for return shipping.

How to return an online purchased item:

Step #1:

Please refer to our Return Policy & Final Sale Items above to ensure that your return meets the criteria stated.

Step #2:

E-mail info@twogiraffes.ca and explain why you want to return the item. We will notify you when your return has been approved. PLEASE NOTE: We must receive your item(s) back within 14 days of the day it was delivered to you. If we receive it outside the 14 day window, we will not be able to process the return or exchange and the item will be sent back to you at your expense.

Return address:

Unit 476, 10816 Macleod Trail SE

Calgary AB T2J 5N8

Step #3:

Drop off your securely sealed return package at any shipping location. Please note, you will be responsible for return shipping.

Step #4:

As soon as we receive your return, we will process it promptly and contact you via e-mail. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 


FINAL SALE items that can’t be returned include:

- Jewelry & Hair Accessories
- Face Masks
- Gift Cards/Certificates

Order Cancellations

  • Orders placed and cancelled by customers after payment has been processed will be subject to a $15.00 processing fee.